Frequently Asked Question

Q: I can't login to MS Teams using my email. What do I do and how do I resolve this?
Last Updated 6 months ago

A: You are not using the correct account. Please use your MS Office 365 account. As mentioned before, this account has a format.

Here's how:
1.) Go to ---> portal.office.com
2.) Enter your MS Office 365 email ---> username@outlook.up.edu.ph
3.) Enter the password of your account.

You should now be able to login to your correct MS Office 365 account.

TIP: If you are using the correct account, your dashboard should look something like this:

image


If you do not see this dashboard upon login, you are not using the correct account.
You must use the same account credentials you used when logging in to the web portal for the MS Teams app.

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