Welcome to the UP ICT Support Services.

Please be informed that all inquiries and requests for UP Mail account creation, password reset, and 2-step verification assistance must be referred to your local IT Office.

Here are the respective local helpdesks of the UP constituent universities:
UP Baguio: sysnet.upbaguio@up.edu.ph
UP Cebu: itc.upcebu@up.edu.ph
UP Diliman: helpdesk@upd.edu.ph
UP Los Baños: itc.uplb@up.edu.ph
UP Manila: ims.upmanila@up.edu.ph or ims@post.upm.edu.ph
UP Mindanao: ito.upmindanao@up.edu.ph or it-office@upmin.edu.ph
UP Open University: techsupport@upou.edu.ph
UP Visayas: disp.upvisayas@up.edu.ph

Featured Knowledge Base Articles

Document Tracking System (DTS)

Q: What is UP DTS?

A: The UP Document Tracking System (DTS) is an online service that is used by UP faculty and staff to track documents across the UP System. It does ...

Q: Who are allowed to use DTS?

A: DTS can be used by faculty and staff of UP offices whose @up.edu.ph accounts are registered in the system.

Q: Our UP office would like to use DTS. How can we have our faculty and staff registered in the system?

A: We would need a signed official request or endorsement letter from the head of the unit or director of the office to process registration in the ...

Q: Do we need to use barcode scanners to scan the tracking numbers on the documents?

A: You may use barcode scanners for a more convenient way of scanning the tracking numbers on documents, but they are not required for tracking a ...

UP Mail

Q: What is the difference between the UP Mail and the UP Webmail?

A: The UP Mail account (@up.edu.ph) is the Google-based official email service of the entire University of the Philippines System. This account is ...

Q: How do I get a UP Mail account?

A: Inquiries and requests for UP Mail account creation must be referred to your local IT Office.Here are the respective local helpdesks of the UP ...

Q: I forgot the password of my UP Mail account, how do I request for a password reset?

A: Inquiries for UP Mail password reset must also be referred to your local IT Office.Please refer to their respective contact details below:UP ...

Q: I'm getting the error "Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact your admin for more info." What does it mean and how do I resolve it?

A: This happens because you did not enable 2-step verification within the allotted time. Please note that this is a REQUIRED step to fully access ...

Q: What are the applications, subscriptions, and licenses that are associated or I can use with my UP Mail account?

A: Kindly be informed that the only services the University is officially offering are the following:UP Mail (Google Suite for Education), Office ...

Featured Knowledge Base Articles

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