Welcome to the UP ICT Support Services.

Please be informed that all inquiries and requests for UP Mail account creation, password reset, and 2-step verification assistance must be referred to your local IT Office.

Here are the respective local helpdesks of the UP constituent universities:
UP Baguio: [email protected]
UP Cebu: [email protected]
UP Diliman: [email protected]
UP Los Baños: [email protected]
UP Manila: [email protected] or [email protected]
UP Mindanao: [email protected] or [email protected]
UP Open University: [email protected]
UP Visayas: [email protected]

Featured Knowledge Base Articles

Document Routing System (DRS)

Q: Do we need to use barcode scanners to scan the tracking numbers on the documents?

A: You may use barcode scanners for a more convenient way of scanning the tracking numbers on documents, but they are not required for tracking a ...

Q: Our UP office would like to use DRS. How can we have our faculty and staff registered in the system?

A: We would need a signed official request or endorsement letter from the head of the unit or director of the office to process registration in the ...

Q: What is UP DRS?

A: The UP Document Routing System (DRS) is an online service that is used by UP faculty and staff to track documents across the UP System. It does ...

Q: Who are allowed to use DRS?

A: DRS can be used by faculty and staff of UP offices whose @up.edu.ph accounts are registered in the system.

UP Mail

Q: How do I get a UP Mail Account for my organization?

A: We regret to inform you that we are not providing UP Mail accounts for student organizations. The official UP domain (i.e. up.edu.ph) has been ...

Q: How do I get a UP Mail account?

A: Inquiries and requests for UP Mail account creation must be referred to your local IT Office.Here are the respective local helpdesks of the UP ...

Q: How do I get a UP Mail for our office/college/department/institute/unit?

A: Please send an official letter of request addressed to Prof. Paulo Paje, Director of UP Information Technology Development Center (UP ITDC). ...

Q: I forgot the password of my UP Mail account, how do I request for a password reset?

A: Inquiries for UP Mail password reset must also be referred to your local IT Office.Please refer to their respective contact details below:UP ...

Q: I'm getting the error "Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact your admin for more info." What does it mean and how do I resolve it?

A: This happens because you did not enable 2-step verification within the allotted time. Please note that this is a REQUIRED step to fully access ...

Featured Knowledge Base Articles

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